Salon Policies and Terms & Conditions

We are dedicated to providing you with the cleanest, safest, and most comfortable environment possible for every visit. All our team members have completed thorough training to ensure they care for our customers in a consistently safe, hygienic and professional manner. Our staff uphold high safety and cleanliness standards while interacting respectfully with all clients and colleagues alike.

We work only by appointments. Bliss Beauty Studio is a busy salon, we ask that you book your treatments online on our website to avoid any disappointment. We require full 100% payment for online and phone bookings. Please provide minimum of 24 hours notice if you need to cancel or rearrange your appointment. If you give us less than 24 hours notice for cancellation or rescheduling or fail to attend your appointment, the 100% deposit will be non-refundable.

We will send you an email to confirm your booking, please check your appointment details and let us know as soon as possible if anything is incorrect.

An appointment reminder will be sent out by email 24 hours before your appointment so that you can reschedule or cancel if needed. If you cannot make your appointment for any reason, please inform us straight away on 0121 429 4600.   This will enable us to allocate your appointment time to someone else.

ARRIVAL TIME

Please arrive on-time for your appointment.  If you arrive early please be prepared to wait until your booked appointment time.

LATE ARRIVALS

If you are running late for any reason, please let us know as soon as possible. We will always do our best to accommodate late arrivals within 10 minutes of your appointment time by performing the most complete treatment possible in the time remaining at the full price. In the case of some treatments, we may not be able to honour your booking.

Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in your treatment being cancelled and full charges being made.  No more appointment will be booked until paid.

We recommend that you plan ahead for your visit to Bliss Beauty Studio and are happy to answer questions about how to get to us.

CANCELLATIONS AND “NO SHOWS”

If you need to cancel your appointment, please contact us at least 24 hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 24 hours notice may result in treatment fee charges up to and including 100% and no other bookings will be made until paid.

Please arrive on time for your scheduled treatment and refrain from bringing children to your appointment as we want you to take the full benefit from the treatments.

REFUND POLICY – PRODUCTS

We cannot give refunds on any products sold due to health and safety and hygiene reasons. If there is a fault with a product we can send it back to the manufacturer for review.

Clients can purchase physical vouchers directly from the salon or buy them on our website, where they will be emailed to you as an e‑voucher.

All vouchers are valid for six months from the date of purchase.

Please tell us if you plan to use a voucher to pay for your treatments at the time of booking, as we will need your voucher number to secure the appointment.

We cannot accept expired vouchers as payment, so please check expiry dates carefully.

Valid vouchers may be extended for up to three months for an administration fee of 20% — do not let the voucher expire before requesting this extension.

Vouchers cannot be used to buy other vouchers and cannot be applied to discounted treatments or special offers.

MEDICATION AND LIFESTYLE CHANGES

All new clients will be requested to complete a Client Record Card before our therapist can perform any treatments on you. We are unable to complete any treatments until this form has been completed.

Please advise us of any medications, health conditions, allergies or injuries which could affect your treatment when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead.

We reserve the right to ask you questions relevant to each treatment at each visit and additionally may ask you to complete a Client Record Card every 6 months so that we can update our records.

Pregnant woman can receive certain treatments throughout pregnancy.  There are however some treatments that cannot be offered to those who are pregnant or breastfeeding.  Please contact the salon for details on specific treatments. We will not perform any treatment if there is any morning sickness, decrease in foetal movement over a 24 hour period, vaginal bleeding or if the client is on bed rest. There are number of treatments which cannot be performed due to allergies, health conditions or medications.  Please contact the salon for details on specific treatments

We reserve the right to amend or adjust these guidelines at any time.